Terms and Conditions

User Agreement

Following is a summary of the terms and conditions that apply to all purchases made from Evolve Equipment Management P/L.

1. Orders & Delivery:

All orders placed through this website are subject to confirmation and acceptance by Evolve Equipment Management P/L. Generally, orders will be provisioned and fulfilled within one business day or if received out of business hours then the next business day.

We use the most reliable and fastest delivery method. All orders will be shipped using one of the following methods:

• Express Post
• Registered Post
• Courier

Costs

A shipping fee based on your post code and type of shipping requested will be applied at check out. There is no additional shipping cost, if your order includes a postage free item.

Same-Day Dispatch

All in-stock orders placed before 12 noon AEST (excluding weekends and public holidays) are dispatched the same day. Orders placed after 12 noon AEST will be dispatched the next business day. (excluding weekends and public holidays)

Delivery Times

As a general guideline, deliveries to major cities will take 1 to 2 business days, whilst it could take up to 5 business days for more remote areas.

Backorders

Our wholesale suppliers strive to have all items in stock. However, if for any reason we are unable to dispatch your order in the normal time schedule, we will notify you within 2 business days.

Notes

• Address details that are incorrect or insufficiently supplied will incur a $6.50 redelivery fee.
• If you have given authority to leave goods without a signature, you accept full responsibility if your parcel is lost or stolen from your property.
• We deliver within Australia only. Overseas orders will NOT be accepted.

Evolve Equipment Management P/L may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. Evolve Equipment Management P/L may refuse an order for any product at its sole discretion if it believes that the order contravenes Evolve Equipment Management P/L Acceptable Usage Policy or might be a fraudulent order.

2. Returns & Refunds

To return a product, you must first contact us to obtain a Return Authorisation (RA) number. Returned goods cannot be accepted without an Evolve Equipment Management P/L RA number, which is valid for 30 days from the issue date. When posting goods back to us, the RA number is to be clearly marked on the returned goods packaging, or goods will be returned upon arrival.

Incorrectly ordered or unwanted goods:

• If you are not sure if the cartridge you have ordered is the correct one for your printer, please contact us.
• We do not give credits or refunds for incorrectly ordered or unwanted goods, where the item(s) purchased is/are over 14 days old from the invoice date.
• All unwanted or incorrectly invoiced stock items must be returned ‘un-opened’ and in ‘as new’ condition with no writing, sticky tape or any other form of labels or markings on them or the credit will be denied and stock returned at the customer’s expense. (NO EXCEPTIONS)
• NOTE: goods that have been opened but not used/installed and/or goods that were invoiced by Evolve Equipment Management P/L greater than 14 days prior will not be accepted and the RA will be denied and where applicable stock returned at the customer’s expense.
• It is your responsibility to pay the freight charges and insurance associated with the item(s) return and to ensure you have a proof of shipping for goods returned to us. Goods that are shipped with ‘receiver to pay’ will be rejected.
• All claims for shortages or claim of damaged goods can only be accepted if made within 2 working days from the date of delivery to you.

Faulty goods:

• There are many occasions where both toners and ink cartridges which are returned are found not to be faulty. Please ensure you have performed your printer recommended installation and printer head cleaning and/or alignment procedures before returning any goods to us.
• We do not offer credit or refunds for returns where the goods are over 12 months old from the invoice date. Exceptions are made for some products depending on the manufacturer of the product.
• There is a manufacturers’ prerequisite that laser or copier returns must have a printed page from your printer using the cartridge in question returned with the faulty cartridge. There will be no exceptions as we are unable to obtain credits without these.
• Faulty cartridges have to be over a minimum capacity (normally at least 75% full) or we cannot accept them for return.
• If the product has been refilled or tampered with in any way, the claim will be rejected a credit will be refused.
• All cartridges must be sealed and secured to ensure they do not leak or get lost in transit.
• The warranty is limited to the cost of the goods only, as stated on your invoice, and is the amount you actually paid us for the goods. There are no implied warranties beyond what is stated here.
• Once we have received the cartridge(s), we will then evaluate it/them and contact you to advise you of the result. This could take up to 30 days.
• It is your responsibility to pay the freight charges and insurance associated with the cartridge return and to ensure you have a proof of shipping for goods returned to us. Goods that are shipped with ‘receiver to pay’ will be rejected.

Note: The shipping fee is NOT refundable.

Any refunds that are required will be processed only to the same method used to make the order. This includes to the same credit card number / account if the payment was by credit card. In the event that the card is lost, stolen or cancelled Evolve Equipment Management P/L may require confirmation from the card provider or issuing bank for any change.

Due to the competitive pricing of products offered, we must strictly adhere to the return policy above. Thank you for your understanding as we appreciate your loyalty and your business.

3. Prices, Payment & Credit Card Information

For each order, you must pay:

• the applicable price for the relevant services confirmed by Evolve Equipment Management P/L which may include a deposit related to the provision of Professional Services; and
• the delivery and handling fee specified on the web site at that time if required; and
• any applicable taxes such as Goods and Services Tax in Australia.

Your order and credit card details are safe and secure. All personal and credit card information provided to Evolve Equipment Management P/L is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. We only accept payments using the methods stated in the orders & payment section of this website.

You credit card information will be processed by the payment provider that you select during the check-out process. All payment providers used by Evolve Equipment Management P/L are PCI DSS Compliant. Evolve Equipment Management P/L is also PCI DSS Compliant. Evolve Equipment Management P/L will not store your credit card data in our website or web servers.

Payment must be cleared before the services are dispatched unless you have approved credit facilities with Evolve Equipment Management P/L.

Evolve Equipment Management P/L maintains a Privacy Policy that defines what we will do with your personal information.

4. Products and Services

Evolve Equipment Management P/L is a leading provider of printers and print related services in Australia, including audio visual products and manage I.T services to suit small business to corporates. We offer a broad product range to meet all your printing requirements to ensure your printing devices are always available when you need them.

5. Your Account

You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify Evolve Equipment Management P/L in connection with any use (whether authorised or unauthorised) of your user name or password. Evolve Equipment Management P/L may suspend or cancel your account at any time without prior notice.

6. Images and specifications

Images that are displayed on the Evolve Equipment Management P/L websites are for informational and marketing purposes and do not represent the actual contents of a product or service. Please refer to the detail product description and the Additional Product Information for specifications. The features and functions of individual products may be changed or updated from time to time.

7. Privacy

Evolve Equipment Management P/L will comply with Evolve Equipment Management P/L Privacy Policy. Evolve Equipment Management P/L will not reveal your personal information to external organisations except for the purposes of fulfilling your order.

8. Liability

Any liability of Evolve Equipment Management P/L in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Evolve Equipment Management P/L be limited to: 1. in relation to goods, the replacement of the goods or the supply of equivalent goods; and 2. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

9. Changes to Terms

Each order is governed by the terms and conditions current when the order is placed. Evolve Equipment Management P/L may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.

10. Applicable Law

All purchases, and these terms and conditions, are subject to the laws of New South Wales, Australia.

11. Credit Card Data and PCI DSS Compliance

Evolve Equipment Management P/L hosting environment and ecommerce software packages are Payment Card Industry Data Security Standard (PCI DSS) compliant, you can find out more from their website at www.pcisecuritystandards.org.

Our website and hosting service provider undergoes an annual PCI compliance review using a Qualified Security Audit company which is BEA Systems.

PCI DSS requires that you do not store credit card data unencrypted on your website. This includes where credit card information might be added to notes on orders or customer records. Evolve Equipment Management P/L will scan for credit card data on a regular basis and hash out (destroy) the card number that is stored. Evolve Equipment Management P/L reserves the right, without recourse, to take offline any online store that is found to be storing credit card data until the situation has been rectified.