07 4080 2000

IT Head Technical Lead

Open Position Currently Recruiting
$100,000 - $120,000 PA gross plus great work like balance hours. Total salary package will be negotiates based on individual merits.
Build your career with Evolve. This is your chance to grow your career with an Australian privately owned company who are passionate about delivering future ready integrated seamless technology solutions to clients.
We are growing our IT Department and seeking an experienced IT Head Technical Lead with a diverse skillset that wants to make an impact to join the team and assist in implementation and support of IT Infrastructure services to new and existing clients. This role is ideal for somebody who is proactive in thinking and identifying opportunities. It is a small team that makes a big impact!
5 day week (Monday - Friday). No weekends or Public Holidays.


Duties & Responsibilities

  • Your primary focus will be to support, mentor and develop project delivery infrastructure lifecycle to clients
  • Plan, install, manage, and maintain Microsoft Server Platforms, Office 365, Azure, Cloud migration, Exchange (online and on-prem)
  • Conducting regular system audits
  • Develop and maintain IT policies, standards, procedures other documentations as required to support the activities of the IT team
  • End to end planning and management of IT project, define project objectives, project scope, roles and responsibilities, costings proposals to end user
  • Ensure the team delivers services according to service level agreements  & ITSM best practice
  • Determining resource requirements and managing resource availability and allocation – both internal and third party
  • Procurement of Hardware and Software requirements for projects
  • Work closely with clients to review, explore, and implement technology improvements to present solutions on various assignments including software/ hardware improvements
  • Prepare, allocate and manage annual budgets and project resources
  • Quality Control – Identifying and mitigating potential risks of project 
  • Meeting agreed deadlines within project timeframes
  • Leading and managing team resources and workload
  • Technical support to all internal IT projects rolled out across Evolve
  • Ensure compliance with all related IT legislative requirements and data privacy principles
  • Troubleshoot and triage hardware and software issues presented at a higher level of required support

Personal Attributes

  • Inspire, motivate, mentor, and lead the IT department in their day to day operational duties
  • Ability to communicate in both technical and layman's terms
  • This position is customer facing so punctuality, presentation and fluent English are extremely important
  • Takes ownership for the delivery of required outcomes
  • Meet schedules and deadlines of the work
  • Stay current with systems information, changes, and updates
  • Ability to be hands on as well as lead a team

Professional Skills & Experience

  • Tertiary qualifications in IT or equivalent related discipline 
  • Minimum 3 year’s experience or exposure to managed service environment in an adjacent role is an advantage
  • Knowledge with PSA tools
  • Experience using job management platforms (JIM2) and RMM tools 
  • Knowledge of Hardware (Desktops, Laptops, Mobile devices etc.) maintenance, support, and deployment/rollouts
  • Working knowledge of Active Directory, Group Policy, Disaster Recovery Planning, Windows Virtual Desktop
  • Proficiency deploying cloud networking (Azure) and its environment, as well as physical and virtual servers
  • Experience supporting Microsoft eco system business applications (Windows Server, MS Office 365, MS Outlook, MS SharePoint)

Why Choose Evolve for Employment?

  • Stability and security of permanent full time employment with immediate start available
  • Competitive industry wage package
  • 12% Employer contribution to superannuation
  • 17.5% annual leave loading
  • Full Time employment with an Immediate Start
  • Diverse client portfolio to work on
  • Great lifestyle in Tropical Far North Queensland
  • A paid day off on your birthday
  • A paid day off to volunteer
  • Paid time off for the Australian Red Cross Lifeblood group donation program
  • Safe and secure working environment
  • Family friendly work practices (occasionally work outside of usual business hours to accommodate client support needs.)
  • Opportunity to expand your technical knowledge and experience, develop your industry skills, and ultimately your career


  • Must have authority to work in Australia. Visa sponsorship is not available for this appointment.
  • Ability to pass a Working with Children Check (child safe employer)
  • Ability to obtain National Police Clearance
  • Ability to complete Construction White Card
  • Must have a QLD drivers license
  • Fully Covid-19 Vaccinated (or have a valid medical exemption)
  • The applicant must be located in Cairns as operations work out of Cairns Office. Remote work is not available for this appointment.

How to Apply

Don't miss out on this opportunity - We want to hear from you!
  • Hit the 'Apply Now' Button on the webpage and compete the Employment Application Online.
  • Once complete, hit the 'Submit' button
  • Email through your resume and a cover letter to hr@evolvecairns.com.au
  • Now you are on your way to an exciting new career with Evolve
Thank you for your interest in working with us. Whilst we would love the chance to speak to every applicant, unfortunately this is not always possible. If you have been selected for an interview you will hear back from us. Good Luck!