07 4080 2000

IT Technician

Open Position Currently Recruiting.  Full time position - 38 hour week (Monday to Friday)
$85,000 - $90,000 on offer based on experience level
Evolve is a strong company and our objective is to maintain and expand our market leadership. At Evolve we are about delivering seamless technology solutions to clients. 
Our IT Department is currently seeking an experienced IT Technician with a diverse skillset to join us and assist with providing implementation and support of IT Infrastructure services to new and existing clients.

FULL POSITION DESCRIPTION

Duties & Responsibilities

    TECHNICAL SUPPORT
  • Provide first-level technical support to end-users via phone, email, or in-person
  • Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices
  • Assist end-users with software installation, updates, and usage
    • HARDWARE MAINTENANCE
  • Install, configure, and upgrade computer hardware components such as memory, hard drives, and graphics cards
  • Perform routine maintenance and repairs on computer systems
  • Inventory management of hardware assets
    • SOFTWARE MANAGEMENT
  • Install, configure, and maintain software applications and operating systems
  • Ensure software updates, patches, and security protocols are up to date
  • Assist with software license management
    • NETWORK SUPPORT
  • Assist in setting up and maintaining local area networks (LAN) and wide area networks (WAN).
  • Troubleshoot network connectivity issues
  • Collaborate with network administrators to ensure network stability and security
    • USER TRAINING
  • Provide training to end-users on software applications and basic IT procedures
  • Create and maintain user guides and documentation
    • SECURITY AND DATA PROTECTION
  • Implement security best practices to protect the organization's data and IT infrastructure
  • Monitor and respond to security incidents or breaches
    • REMOTE SUPPORT
  • Assist remote users with IT issues and troubleshoot connectivity problems
  • Support remote work environments and ensure secure access
    • HARDWARE AND SOFTWARE PROCUREMENT
  • Assist in the selection and procurement of IT equipment and software
  • Work with vendors to acquire necessary hardware and software licenses
    • IT DOCUMENTATION
  • Maintain accurate records of hardware and software configurations
  • Document support tickets and resolutions for future reference

Professional Skills and Experience

  • Completed or currently studying a bachelor’s degree in an IT related discipline (preferred)
  • 2+ years’ experience on a service/ help desk, network, and end user support
  • Certifications and Experience with Microsoft Environments 
  • Knowledge with predicting, preventing, detecting, and responding to Cyber and IT Security threats

Why Choose Evolve for Employment?

  • Long term secure employment opportunity with a private locally owned Australian business
  • 12% Employer contribution to superannuation
  • Paid day off on your birthday and to volunteer
  • Paid time off for the Australian Red Cross Lifeblood group donation program
  • Great location (Tropical Far North Queensland)
  • Safe and secure working environment
  • An inclusive environment with regular social events (because it's got to be fun!)
  • Opportunity to expand your technical knowledge and experience and develop solid industry skills
  • Opportunity for a variety of experiences including remote location travel

Notes

  • The applicant must be located in Cairns as operations work out of Cairns Office
  • The preferred candidate will need to undergo a police check, hold already or be willing to secure a Positive Notice Working with Children Blue Card and have authority to work in Australia. Must have QLD Drivers Licence

How to Apply

Don't miss out on this opportunity - We want to hear from you!
  • Hit the 'Apply Now' Button on the webpage and compete the Employment Application Online.
  • Once complete, hit the 'Submit' button
  • Email through your resume and a cover letter to hr@evolvecairns.com.au
  • Now you are on your way to an exciting new career with Evolve
Thank you for your interest in working with us. Whilst we would love the chance to speak to every applicant, unfortunately this is not always possible. If you have been selected for an interview you will hear back from us. Good Luck!
Please note: Only applicants who closely match the criteria will be contacted.