Managed IT Services

Managed IT Services

Evolve Equipment Management's information technology team delivers Managed IT Services for small to medium businesses located throughout Australia. Utilising a combination of innovative technologies, remote system maintenance and management tools, its highly skilled technical team is able to deliver services to the remotest of regions. While based in Far North Queensland, we maintain the IT services of clients from southern Perth beaches to the Gippsland ranges in Victoria and from remote indigenous locations in the Northern Territory to further afield.

Managed Services is the industry standard for the packaging of IT maintenance, servicing, security and support. This package is called a Managed Service Agreement (MSA).  

Traditionally, a MSA consists of the following key services:

Evolve IT Managed Service Agreements

Managed Backups

Evolve ensures your data is backed up, safe and accessible in the case of a disaster. Data is the backbone of your business and, to ensure continuity, an onsite and offsite solution is required. These regular backups are checked and monitored to guarantee your data is available when needed.

 

Network Security

Network security is crucial to preventing data loss, data theft and other cyber attacks. Network security is a combination of email filtering, real time anti-virus scanning, weekly updates on network devices, monitoring the network firewall and ensuring remote accessibility.  Network security protocols are constantly changing and Evolve applies updated procedures regularly to your network.

 

Support

When your staff need IT support, we are here. With precise job management systems, we are able to respond quickly and efficiently to your staff requests, both remotely and onsite. The Evolve support team values as a top priority our service to our clients. Having Evolve as your IT support team means that your IT help is always available, is never sick and is never on holidays.

 

Network Performance

Evolve staff are regularly checking hardware and software solutions to make sure your network is operating at optimal speeds. Running regular software updates and Windows patches keeps your network and desktops at peak performance. Monthly network health reports are provided to clients to give a diagnosis of network performance and status.

 

Proactive Maintenance

Proactive maintenance is key to ensuring your network is running as smoothly as possible and your IT infrastructure is up-to-date with industry standards. Innovative software detects stopped or bad processes and resolves issues without the end user even knowing. Also, applying weekly patches keeps the PCs and servers working without interruption. All major patches and services are performed outside business hours.

 

Control Costs

Downtime within your business is a commonly overlooked and under-estimated area of expense. Fast, knowledgeable service and recovery strategies are a huge factor in decreasing operational IT downtime and its associated expenses. Downtime not only occurs at times of disaster but also when everyday employee operations take longer or are limited in terms of functionality, potentially reducing optimal performance.

 

Inquire About MSA

A Managed Service Agreement (MSA) involves a fixed monthly cost and includes remote support so you can accurately budget your IT maintenance.

 

To organise an IT Mini Audit and MSA consultation Contact Us today! 

Free Mini IT Audit