Service Guarantee

Service Guarantee

Evolve Equipment Management strives to provide the best service for our clients. Our teams are able to provide support on a wide range of products and brands, from shredders and laminators to wide format printers, multifunction devices and everything in between. If we can help, we will do our upmost to satisfy your office needs.

We understand the operational impact on an office when a machine is not behaving as it should and over the years we have implemented measures to make sure our clients experience as little downtime as possible.

 

 stop_watchResponse Times – With rapid response times, we aim to get you up and running as soon as possible. This is part of our commitment to giving our customers unmatched service.

 

fix

First Time Fix – Our target is to fix more than 90% of all service calls on the first visit. To make this possible, every technician carries a vast amount of stock which is replenished as used and is regularly reviewed to keep it current.

 

knowledgeKnowledge – We have a documented commitment to a comprehensive training programme for our technical team. It involves regular assessments to keep the team's knowledge up to date on new models and software.

 

experience

Experience – Our average technician has 10 years of experience in the field, so you can rest assured that your print devices are in safe hands.

 

supportRemote Support – Our unique remote support service allows us to check the status of your print devices 24 hours a day. It enables us to view jam and error logs, upgrade firmware and adjust settings, all with the touch of a button. This means we can provide support no matter where you are in the world and fix issues before you even realise you have one.