Following is a summary of the terms and conditions that apply to all purchases made from Evolve Equipment Management P/L.
1. Orders & Delivery:
All orders placed through this website are subject to confirmation and acceptance by Evolve Equipment Management P/L. Generally, orders will be provisioned and fulfilled within one business day or if received out of business hours then the next business day.
We use the most reliable and fastest delivery method. All orders will be shipped using one of the following methods:
A shipping fee based on your post code and type of shipping requested will be applied at check out. There is no additional shipping cost, if your order includes a postage free item.
All in-stock orders placed before 12 noon AEST (excluding weekends and public holidays) are dispatched the same day. Orders placed after 12 noon AEST will be dispatched the next business day. (excluding weekends and public holidays)
As a general guideline, deliveries to major cities will take 1 to 2 business days, whilst it could take up to 5 business days for more remote areas.
Our wholesale suppliers strive to have all items in stock. However, if for any reason we are unable to dispatch your order in the normal time schedule, we will notify you within 2 business days.
Evolve Equipment Management P/L may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. Evolve Equipment Management P/L may refuse an order for any product at its sole discretion if it believes that the order contravenes Evolve Equipment Management P/L Acceptable Usage Policy or might be a fraudulent order.
2. Returns & Refunds
To return a product, you must first contact us to obtain a Return Authorisation (RA) number. Returned goods cannot be accepted without an Evolve Equipment Management P/L RA number, which is valid for 30 days from the issue date. When posting goods back to us, the RA number is to be clearly marked on the returned goods packaging, or goods will be returned upon arrival.
Incorrectly ordered or unwanted goods:
Note: The shipping fee is NOT refundable.
Any refunds that are required will be processed only to the same method used to make the order. This includes to the same credit card number / account if the payment was by credit card. In the event that the card is lost, stolen or cancelled Evolve Equipment Management P/L may require confirmation from the card provider or issuing bank for any change.
Due to the competitive pricing of products offered, we must strictly adhere to the return policy above. Thank you for your understanding as we appreciate your loyalty and your business.
3. Prices, Payment & Credit Card Information
For each order, you must pay:
Your order and credit card details are safe and secure. All personal and credit card information provided to Evolve Equipment Management P/L is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. We only accept payments using the methods stated in the orders & payment section of this website.
You credit card information will be processed by the payment provider that you select during the check-out process. All payment providers used by Evolve Equipment Management P/L are PCI DSS Compliant. Evolve Equipment Management P/L is also PCI DSS Compliant. Evolve Equipment Management P/L will not store your credit card data in our website or web servers.
Payment must be cleared before the services are dispatched unless you have approved credit facilities with Evolve Equipment Management P/L.
4. Products and Services
Evolve Equipment Management P/L is a leading provider of printers and print related services in Australia, including audio visual products and manage I.T services to suit small business to corporates. We offer a broad product range to meet all your printing requirements to ensure your printing devices are always available when you need them.
5. Your Account
You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify Evolve Equipment Management P/L in connection with any use (whether authorised or unauthorised) of your user name or password. Evolve Equipment Management P/L may suspend or cancel your account at any time without prior notice.
6. Images and specifications
Images that are displayed on the Evolve Equipment Management P/L websites are for informational and marketing purposes and do not represent the actual contents of a product or service. Please refer to the detail product description and the Additional Product Information for specifications. The features and functions of individual products may be changed or updated from time to time.
Any liability of Evolve Equipment Management P/L in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Evolve Equipment Management P/L be limited to: 1. in relation to goods, the replacement of the goods or the supply of equivalent goods; and 2. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.
9. Changes to Terms
Each order is governed by the terms and conditions current when the order is placed. Evolve Equipment Management P/L may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.
10. Applicable Law
All purchases, and these terms and conditions, are subject to the laws of New South Wales, Australia.
11. Credit Card Data and PCI DSS Compliance
Evolve Equipment Management P/L hosting environment and ecommerce software packages are Payment Card Industry Data Security Standard (PCI DSS) compliant, you can find out more from their website at www.pcisecuritystandards.org.
Our website and hosting service provider undergoes an annual PCI compliance review using a Qualified Security Audit company which is BEA Systems.
PCI DSS requires that you do not store credit card data unencrypted on your website. This includes where credit card information might be added to notes on orders or customer records. Evolve Equipment Management P/L will scan for credit card data on a regular basis and hash out (destroy) the card number that is stored. Evolve Equipment Management P/L reserves the right, without recourse, to take offline any online store that is found to be storing credit card data until the situation has been rectified.