It is not uncommon for a modem or network router to encounter problems that prevent one or more devices from connecting to the network. To help verify this is not the problem, disconnect the power from the back of the modem and router. Once disconnected, wait 10-15 seconds and then reconnect the power. Wait several minutes for the modem and router to reconnect to the Internet, then test the Internet connection on your computer.
If you are still experiencing issues, please contact on 07 4080 2000.